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Director of Quality

San Francisco, CA

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Who We Are

HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates.

We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless.

We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset.

By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work.

Join us as we reinvent work, so people everywhere can do their best work.

About The Role

As the Director of Quality at HP IQ, you will lead a comprehensive quality organization responsible for delivering exceptional, end-to-end product experiences across hardware, software, and AI pipelines. In this pivotal role, you will oversee Build and Release, Infrastructure, Automation Engineering, and Quality Test Engineering teams, ensuring seamless integration and high-quality standards for all products.

This role requires addressing traditional quality challenges while pioneering scalable, proactive processes for testing and automating non-deterministic systems, including AI-driven products. You will define the strategy to expand quality processes from inception to deployment and align them with HP IQ's ambitious vision of innovation.

Your leadership will foster a culture of innovation, accountability, and excellence in quality, enabling HP IQ to scale across multiple product lines and operating systems.

What You Might Do

  • Lead a multidisciplinary team across Build and Release, Infrastructure, Automation Engineering, and Quality Test Engineering, fostering a culture of innovation and excellence.
  • Develop innovative testing methodologies to address the complexities of AI-driven products, including efficacy and prompt effectiveness for AI pipelines.
  • Oversee the creation of test contracts that delegate specific testing responsibilities to integration and validation teams, ensuring comprehensive coverage.
  • Define and implement a forward-thinking quality strategy that integrates hardware, software, and AI pipeline testing for HP's portfolio of devices, ensuring robust and scalable processes.
  • Standardize bug triage processes, establishing consistent classification and prioritization mechanisms across teams.
  • Build tools and frameworks to support automation and testing at scale, enhancing developer productivity and code hygiene.
  • Develop KPI's and quality goals for individual product teams across HP's ecosystem of devices.  
  • Collaborate with cross-functional teams to ensure quality planning is integrated from inception through deployment, reducing surprises and enhancing delivery outcomes.
  • Provide detailed, data-driven insights into product quality and readiness to ship, continually improving quality metrics and processes.

Essential Qualifications

  • 10+ years of professional experience in Quality Assurance, Test Engineering, or related roles, with significant experience in end-to-end hardware and software integration.
  • 5+ years of leadership experience managing diverse, multidisciplinary teams in quality-related functions.
  • Proven expertise in developing quality processes and automation frameworks for hardware-software products.
  • Experience shipping globally and managing hardware + software products across their entire lifecycle, from concept to deployment.
  • Strong track record of addressing complex challenges in testing non-deterministic systems, such as AI or machine learning-based products.
  • Deep knowledge of test methodologies, automation tools, and best practices for managing quality in scalable organizations.
  • Exceptional communication, collaboration, and stakeholder management skills.

Preferred Skills

  • Demonstrated success in building and scaling quality teams and processes in dynamic, startup environments.
  • Familiarity with AI technologies and their unique quality assurance demands, with a passion for exploring innovative solutions.
  • Strong organizational skills, including prioritization and time management in environments with competing objectives. 
  • Commitment to delivering exceptional user experiences through high-quality products

Salary Range:  $220,000 - $270,000

Compensation & Benefits (Full-Time Employees)

The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills.

At HP IQ, we offer a competitive and comprehensive benefits package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including; 
    • 4-12 weeks fully paid parental leave based on tenure
    • 11 paid holidays
    • Additional flexible paid vacation and sick leave (US benefits overview)

Why HP IQ?

HP IQ is HP’s new AI innovation lab, building the intelligence to empower humanity—reimagining how we work, create, and connect to shape the future of work.

  • Innovative Work
    Help shape the future of intelligent computing and workplace transformation.
  • Autonomy and Agility
    Work with the speed and focus of a startup, backed by HP’s scale.
  • Meaningful Impact
    Build AI-powered solutions that help people and organisations thrive.
  • Flexible Work Environment
    Freedom and flexibility to do your best work.
  • Forward-Thinking Culture
    We learn fast, stay future-focused, and imagine what comes next—together.

Equal Opportunity Employer (EEO) Statement

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

At Humane, diversity is important to us.

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Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”).

Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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